Account Resolution Assistant
Posted on: January 02, 2025 • Category: (none)
No. of Jobs: 1
Job Type: Full-Time
Pay Type: Hourly
Compensation: $19.00
Education: High School
Marva Terrell
Phone 1: 620-888-6543
Phone 2: 620-669-0177
Fax: 620-669-8123
careers@hcu.coop
HCU Website
Heartland Credit Union
900 E. 23rd
Hutchinson, RENO, KS 67502
US
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High school graduate or equivalent. Previous collection and financial institution experience is helpful. Previous experience working in an office environment is preferred.
Researches accounts that appear on late and potentially late records to ensure that HCU errors are detected promptly. Provides members the opportunity to fully explain their account status. Reviews delinquency and verifies the status of the accounts. Connects with members early to collect payment and provide account status updates. Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution for repayment issues. Discusses possible financial arrangements, informs members of potential legal actions, and potentially suggests financial counseling to arrive at suitable payment arrangements. Continues to work with member until the account becomes a write-off, bankruptcy, or attorney account. Assists members using service skills addressing questions and problems while working towards resolution of delinquencies and minimizing loss for the credit union. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions. Utilizes further appropriate resolution and recovery methods if resolution is not met, including recommending extensions, consolidations, deferrals etc. Refers accounts to Account Resolution Manager for bankruptcy actions. Continues related collection efforts.
EOE: race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veterans.